5G can connect customers with bank representatives/AI in real-time virtually anywhere, and the presence of crucial data and big data analytics can help better serve customers.
Data Flows
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Devices
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Description
Access to accurate data to validate financial transactions
Time critical data on the edge close to the user
Fast access to external data sources
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Connectivity
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Description
Data available on edge
5G as base for fast access to large amounts of data with real-time response
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Edge Compute
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Description
5G real-time: All relevant data, AI and other apps stored here for immediate access and execution for decision making
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Cloud Compute & Storage
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Description
All data stored in enterprise data storage, where data ownership belongs to the company
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Applications & Services
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Description
Expectation that activities will take place primarily at the edge
Non-time critical decisions needing AI/ML made here
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Inform Decision Makers
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Description
End-to-end workflow
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Support Decision Making
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Description
End of process
Application Logic
Description
List the important data sources including external data such as credit ratings.
Determine impact of edge and 5G with access to real-time data for decisions.
Determine how AI could assist (e.g., ML analyses historical transactions that may influence future transactions).
List the important workflows and decide in what order to implement them.
Description
SMEs and data scientists will collaborate to develop AI financial models.
Expect that we need multiple teams given the breadth of the decisions.
Real-time interaction will also take place through mobile devices accessed anywhere by the customer.
Description
Most of the AI work will be Edge based given the real-time nature.
Configuration of edge capacity required.
Ensure that ML model decisions and learnings are fed back into the next generation of models.
Keeping track of past decision and use as input for all new decision.
Expected benefits
Access to advisory services increase beyond urban areas
Higher quality of data leads to improved decision making and reduced risks for banks
Key value created
Real-time access to data leads to better decision making